Messaging Compliance · Use Case Documentation
Toll-Free Number Use Case Documentation · TCPA / FCC Compliance · Twilio Carrier Approval
This page documents how PROS collects express written consent from members before sending any SMS communications, including the exact opt-in language, sample message flows, and opt-out mechanics required for toll-free number registration and carrier approval.
Section 01
| Business Name | PROS |
| Website | www.trainwithpros.xyz |
| Business Type | Premium concierge membership platform connecting high-net-worth individuals with elite professional athletes for private instruction and performance coaching. |
| Industries Served | Water sports (surfing, kiteboarding, paddleboarding), golf, skiing, snowboarding, tennis, and other elite sporting disciplines. |
| Member Profile | High-net-worth individuals (HNWIs), C-suite executives, professional athletes, and discerning clientele seeking world-class private instruction. |
| Toll-Free Number | Used exclusively for member communications: session confirmations, scheduling, concierge coordination, and promotional updates. |
| Contact | [email protected] · (808) 385-7600 |
Section 02
The following is a realistic example of how a PROS member discovers the service, provides express written consent to receive SMS communications, and receives the full concierge experience via text. This scenario reflects the actual workflow used by PROS staff and members.
Scenario: Mark Z., founder and CEO of a major technology company, is referred to PROS by a colleague who is an existing member. He receives a referral code, visits trainwithpros.xyz, and begins the onboarding process. He wants to book a private big-wave surfing session in Maui with a world-ranked professional surfer.
Mark receives a referral code from a colleague. He visits trainwithpros.xyz, enters his code, and is directed to a private onboarding form. The form collects his name, mobile number, preferred sports, and travel schedule.
At the point of mobile number entry, the following opt-in disclosure is displayed immediately adjacent to the phone number field:
"By providing your mobile number and checking this box, you agree to receive recurring automated and non-automated text messages from PROS at the number provided, including appointment confirmations, session reminders, concierge updates, and promotional offers. Consent is not a condition of purchase. Message & data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for assistance. View our Privacy Policy and Terms & Conditions."
Mark checks the opt-in checkbox and submits the form. PROS records his consent with a timestamp, IP address, and the exact disclosure language presented at time of opt-in.
Within minutes of Mark completing his onboarding form, the PROS concierge team sends an automated welcome message to confirm his opt-in and introduce the service.
After Mark confirms his booking, PROS sends transactional messages at defined intervals. These are standard concierge communications — not marketing — and are sent regardless of promotional opt-in status.
After the session, PROS sends a brief follow-up and an optional promotional message. If Mark replies STOP at any point, all messages cease immediately and a single confirmation is sent.
Opt-out is immediate and permanent until the member actively re-subscribes. PROS honors all STOP requests within seconds via automated processing. No further messages are sent after the single confirmation, as required by TCPA and CTIA guidelines.
Section 02B
The following second scenario demonstrates message volume diversity across a different sporting vertical. Golf sessions involve more logistical coordination — caddie briefings, course access, weather windows, and multi-day scheduling — resulting in a higher frequency of transactional messages per booking.
Scenario: Jay-Z, Grammy-winning artist and entrepreneur, is an existing PROS member. He contacts the concierge team to arrange a private 18-hole playing lesson at Pebble Beach with Rory McIlroy during a break in his touring schedule. The session spans two days and requires coordinated travel, caddie logistics, and course access.
Jay-Z, already an opted-in PROS member, texts the concierge line directly to request a session. Because he is an existing member with consent on file, no new opt-in is required — his consent record from onboarding covers all subsequent communications.
A two-day golf session with a PGA Tour professional involves significantly more coordination than a single-day water sports session. The following thread illustrates the higher message frequency that is typical for golf bookings — demonstrating the message volume diversity across PROS's sporting verticals.
Message volume comparison: A single-day water sports session (Use Case 1) generates approximately 6–8 messages per booking. A two-day golf session (Use Case 2) generates 10–14 messages per booking due to multi-day logistics, weather updates, mid-session check-ins, and caddie coordination — demonstrating the natural volume variance across PROS's sporting verticals.
Section 03
PROS sends the following categories of SMS messages, all of which require prior express written consent unless otherwise noted:
| Category | Description | Frequency |
|---|---|---|
| Transactional | Session confirmations, booking updates, itinerary details, athlete briefs, payment receipts. | Per booking event |
| Reminders | 48-hour, 24-hour, and morning-of session reminders. Travel logistics and ground transport updates. | 2–3 per booking |
| Concierge Coordination | Real-time communication between member and concierge team for session logistics, weather updates, and scheduling changes. | As needed |
| Post-Session Follow-Up | Session debrief delivery, video/notes, satisfaction check-in, and feedback request. | 1 per session |
| Promotional | New athlete availability, exclusive experiences, seasonal offerings, and member-only events. Sent only to members who have opted in to marketing communications. | 2–4 per month |
| Account & Service Updates | Changes to membership terms, platform updates, and important service announcements. | As needed |
Section 04
The primary opt-in method is through the PROS member onboarding form at trainwithpros.xyz. The form requires the member to:
When a prospective member is onboarded via phone or in-person consultation, the PROS concierge team reads the following disclosure verbatim before collecting the mobile number:
"By providing your mobile number, you agree to receive recurring automated and non-automated text messages from PROS at the number provided, including appointment confirmations, session reminders, concierge updates, and promotional offers. Consent is not a condition of purchase. Message and data rates may apply. You can reply STOP at any time to opt out. Do you consent to receive text messages from PROS?"
Upon verbal confirmation, the concierge team sends an immediate confirmation SMS that includes the full opt-in disclosure and opt-out instructions, creating a written record of consent.
PROS retains all consent records — including timestamp, IP address (for web opt-ins), method of consent, and the exact disclosure language presented — for a minimum of four (4) years in accordance with the TCPA statute of limitations. Records are stored in a secure, access-controlled database and are available for audit upon request.
Section 05
PROS honors all opt-out requests immediately and unconditionally. The following opt-out keywords are supported:
Upon receiving any opt-out keyword, PROS's system automatically:
No messages are sent after the opt-out confirmation, including transactional messages, unless the member re-subscribes by replying START or by re-enrolling through the PROS website. This applies to all message categories without exception.
Section 06
When a member replies HELP to any PROS SMS message, the following automated response is sent:
Section 07
| Regulatory Framework | TCPA (47 U.S.C. § 227), FCC Regulations, CTIA Messaging Principles & Best Practices, CAN-SPAM Act |
| Consent Type | Express written consent obtained prior to any marketing SMS. Transactional messages sent under established business relationship. |
| Opt-In Method | Unchecked checkbox on web form with verbatim disclosure; verbal opt-in with immediate written confirmation SMS. |
| Opt-Out Keywords | STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT — all honored immediately. |
| HELP Keyword | Automated response with contact info, opt-out instructions, and policy links. |
| Consent Not Required | Consent to receive SMS is never a condition of purchasing any PROS service. |
| Record Retention | Minimum 4 years per TCPA statute of limitations. |
| Message Frequency | Varies by member activity. Promotional messages: 2–4/month maximum. Transactional: per booking event. |
| Carrier Disclosure | Standard message and data rates may apply. Disclosed at opt-in. |
| Supported Carriers | AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, US Cellular, and all major US carriers. |
| Privacy Policy | trainwithpros.xyz/privacy |
| Terms & Conditions | trainwithpros.xyz/terms |
Section 08
For questions regarding this use case documentation, consent practices, or SMS compliance, please contact:
Email: [email protected]
Phone: (808) 385-7600
Website: www.trainwithpros.xyz